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Troubleshooting · 31

Troubleshooting and support

Use these checks to distinguish emulator, configuration and remote connection issues.

40 s · 4 steps · No voice · captions

Annotated screenshot walkthrough. Every step is also written below. Download captions

Reference: client 3.2.3 with local changes · Sep 16, 2026. Some options may not be in the public download yet. Captured interface is in English.

01

Emulator missing

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Check that the instance is open and Clash loads. In Available emulators use Detect now; review MuMuManager.exe or manual registration if it is still missing.

Emulator missingEnlarge image ↗
02

Cannot start

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Review Setup, army and required fields. In this example, Auto Army indicates you still need to add an army. Check the account and plan as well.

Cannot startEnlarge image ↗
03

WebApp disconnected

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Check the Client selector and Desktop Online status. Keep Tavaku open on that computer, connected to the Internet and signed in to the same account.

WebApp disconnectedEnlarge image ↗
04

Prepare diagnostics

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In Settings → Support and diagnostics, use Show log file to locate app.log. For support, note the version, service, error time and steps that trigger it.

Review the log before sharing and hide private data. Do not publish credentials or codes.

Prepare diagnosticsEnlarge image ↗

About this guide

Configuration walkthrough of the current client, including local changes. No service was started during capture.